SHIPPING & RETURNS
SHIPPING POLICY
At Fam Elegant, we work to make every order simple, safe, and convenient. After your purchase is confirmed, the order is carefully prepared and shipped to the address provided at checkout.
Shipping times may vary depending on the destination, product availability, and the carrier responsible for delivery. Customers will receive tracking information whenever it is available, allowing them to follow their order throughout the delivery process.
Fam Elegant is not responsible for delays caused by carriers, incorrect addresses, customs procedures, or circumstances beyond our control. We always do our best to provide a smooth shopping experience and support our customers throughout the shipping process.
RETURN & EXCHANGE POLICY
At Fam Elegant, we want every customer to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or different from what was ordered, please contact our customer support as soon as possible.
Eligible returns or exchanges must be requested within the period established by our store policy. Products should be unused, in their original condition, and with their original packaging and tags whenever applicable.
After receiving the request, our team will review the situation and provide instructions for the next steps. Approved exchanges or refunds will be processed according to the applicable conditions.
Our goal is to make every return or exchange simple, fair, and transparent.